At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. – https://strategy.macegroup.com/2026-business-strategy/p/1

Within our Consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The project:

We are a carbon-neutral, purpose-led organisation that places diversity and inclusion at the heart of everything we do. Our global responsible business practice group comprises 180+ people who bring themselves to work each day to make a difference. To create a connected and resilient world, shaping cities and building thriving communities, and helping our clients realise ambitions beyond delivery.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

  • Safety first – Going home safe and well
  • Client focus – Deliver on our promise
  • Integrity – Always do the right thing
  • Create opportunity – for our people to excel

You will be responsible for leading and managing responsible business (RB) activities within the Mace Consult Retail, Hospitality and Leisure (RHL) sector and for supporting colleagues in other markets in the private sector as required. This is a leadership role working with ambitious and outcomes-focused clients and colleagues to deliver purpose-led impacts.

You’ll be responsible for:

  • Managing service excellence and client satisfaction, delivering purpose-led and measurable outcomes for clients, with a particular focus on climate change, social value, and biodiversity.
  • Ensuring work winning and bid/no-bid decision-making in collaboration with other sector and practice group stakeholders.
  • Driving growth within the sector to meet commercial revenue targets aligned to the annual business plan, requiring the translation of business plan objectives into deliverable strategies, leading to a profitable and sustainable business for Mace in this sector.
  • Overseeing and having awareness of the financial performance of RB projects and services in the sector, ensuring commercial performance is in line with revenue, margin and utilisation targets.
  • Developing the industry thought leadership, hosting planned events and business-to-business networking forum(s) to support new business enquiries.
  • Maintaining and actively engaging in professional industry-wide network.
  • Directing workforce planning and ensuring projects are suitably resourced with the necessary competencies, alongside forward planning and proactive recruitment to support sector pipeline and growth.

You’ll also have:

  • Relevant degree qualification.
  • Relevant membership of a professional body.
  • Demonstrable experience driving sustainability across the built environment in retail, hospitality or leisure markets, or in a similar market in the private sector.
  • Passion for sustainability and social value, and the ambition and drive to scale up the industry-leading responsible business outcomes Mace delivers for our RHL clients.
  • Strong communication skills. Articulate and open and comfortable when representing Mace and our clients in a public forum.
  • Ability to think big and view things from different perspectives, thinks strategically, simplifies concepts to solve or communicate complex problems.
  • Ability to drive change, lead others and adopt different solutions, act decisively with a passion to achieve results.
  • Ability to develops others by building relationships and sharing knowledge through collaboration, as well as upskilling and creating opportunity for colleagues and clients.
  • Collaboration skills. A strong leader, where integrity and motivational skills are essential, recognising that this is an industry and discipline in which collaborative arrangements and the co-location of project teams is the preferred way of working.
  • Familiarity with all stakeholders and their needs in the sector, and aware of all sustainability and social value challenges and opportunities.
  • Experience of managing relationships with key senior stakeholders.
  • Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role. (Dependant on geography with BUD approval)