Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

  • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
  • Enhanced parental leave.
  • Private BUPA insurance.
  • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
  • Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

The Datamatch team sits within the Data and Digital team at Energy Saving Trust and provides a service enabling registered users to upload customer details to be validated by Department of Work and Pensions for eligibility for the ‘ECO4’ scheme and ‘Great British Insulation Scheme’ via an encrypted data exchange.

The Datamatch team relies on teamwork, collaboration, excellent communication and professionalism to deliver the service to a high standard to our service users and other stakeholders.

The role 

Provide high-quality, professional administrative support to the Datamatch service such as registration to the service, data transfer with the Department for Work and Pensions, auditing of service users, and day-to-day enquiries received via phone and email mailbox.

Working in the team means you will play a part in delivering energy efficiency measures to address the climate emergency whilst supporting the businesses that are themselves helping through the work they do.

Opportunities to collaborate with other teams on other projects within Energy Saving Trust may arise.

What you’ll do 

  • Customer service: managing the handling of email/phone enquiries.
  • Carrying out desktop audits with service users, to monitor their consent form use and GDPR compliance.
  • Administrative support including: the setting up of new users, some financial administration and processing of data referrals.

What you’ll bring 

  • Experience in conducting desktop audits of paperwork.
  • Strong administration skills, including attention to detail, organisation and ability to multitask.
  • Excellent communication and interpersonal skills.
  • Excellent time management skills and the ability to manage multiple priorities with differing deadlines.
  • Proven customer service experience including answering enquiries via email.

For more information, please see job description.

Applications close 23.59, 29 April 2024. Interviews are intended to be held week commencing 6 May 2024.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.