We are a not-for-profit multi-stakeholder organisation founded to bring together business, civil society, and downstream users of steel, to provide a global standard and certification initiative for the steel industry. We have built a consensus on what sustainability looks like for steel – including the impacts of mining, production, the scrap metal supply chain, greenhouse gas emissions, water use, workers’ rights, human rights, and biodiversity. Our Members include steel makers, mining companies, buyers of steel from the automotive and construction sectors as well as civil society organisations focused on labour rights, biodiversity, climate change, and many other important issues. We currently have over 150 members and nearly 15% of global steel production in membership.

We are seeking a Membership and Communications Assistant to support our membership relations as we grow. This is an important position within ResponsibleSteel, and is a great opportunity to work in a rapidly growing organisation that is already playing a key strategic role in steel decarbonisation and driving up social and environmental practices. It will suit an individual with solid organisational and communications skills who is committed to driving equitable solutions to climate change within heavy industry, and keen to engage with multiple stakeholders. The position offers international exposure and opportunities for growth.

The Membership and Communications Assistant will oversee the day-to-day management of ResponsibleSteel members and supporting communications with our stakeholders. Responsibilities include due diligence on potential members, implementing and improving ResponsibleSteel’s CRM system, drafting communications and providing data for regular reports. The position works closely with the Head of Membership and Communications and the Communications Manager to help develop member engagement and communication strategies. They may also assist the Development & Innovation Director in data to assist membership recruitment. ResponsibleSteel promotes team working, and the successful applicant will be expected to contribute across the organisation and not just in their core area of expertise.

Please keep in mind that we currently work remotely, the applicant will be encouraged to work in our London office space in Old Street once a week. We also hold in person strategy and training sessions 3-4 times per year, usually in the UK.


  • Researching and/or overseeing due diligence on new and potential members.
  • Drafting member welcome letters and coordinating new member announcements.
  • Operationalising ResponsibleSteel’s CRM system, maintaining membership data and distribution lists.
  • Designing member surveys, monitoring member commitments and deriving membership engagement data.
  • Supporting stakeholder mapping and definition of member value propositions.
  • Assisting in defining the ResponsibleSteel membership engagement journey.
  • Researching multi-stakeholder membership best practice and implementing improvements where necessary.
  • Supporting the coordination and delivery of member webinars and events.
  • Sourcing and coordinating member blogs for the ResponsibleSteel website.
  • Supporting the coordination and delivery of ResponsibleSteel events.
  • Working with the Communications Manager to support, amplify and monitor member announcements and new certification announcements.
  • Working with the Communications Manager to draft ResponsibleSteel’s monthly newsletter.


  • A minimum of 3 years of relevant experience.
  • Exceptional organisational skills to manage multiple priorities and tasks.
  • Ability to organise virtual and in person meetings, workshops, etc.
  • Proficient in numeracy with the ability to manipulate basic data in graph form.
  • Excellent written and verbal communication skills in English.
  • Excellent interpersonal skills with the ability to interact culturally and diplomatically with diverse internal and external stakeholders.
  • Proficiency in MS Office and readiness to learn cloud-based tools for international team collaboration, surveys etc.
  • Energetic and personable, able to work efficiently within a virtual team, and to adapt to a varied workload.

How to Apply

To apply, please send your cover letter and CV to jwoodruff@responsiblesteel.org specifying “Membership and Communications Assistant” in the email subject line. Applications without cover letters will not be considered.

ResponsibleSteel is committed to building a diverse and inclusive team. We are committed to attracting, developing and retaining exceptional people, and to creating a work environment that is dynamic and rewarding and enables each of us to realise our potential. Our work environment is safe and open to all employees and partners, respecting the full spectrum of race, colour, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.