Overview

In this key role, you will support Great Places’ corporate plan by driving sustainability initiatives and delivering carbon investment improvements across a wide range of customers’ homes. Working closely with both internal and external stakeholders, you will assist the Sustainability Manager in delivering the Sustainability Action Plan, while overseeing and implementing various sustainability projects aimed at enhancing the environmental impact of our properties.

What you’ll be doing 

  • Facilitate surveys and consultations with customers before planned works.
  • Organise and attend open days/events with customers and contractors.
  • Consult with customer and customer groups, arranging meetings to communicate information appropriately, including the taking and distribution of minutes.
  • Produce letters, leaflets and documents using plain language, to advise customers of works planned for their home considering equality and diversity throughout the process.
  • Address customer complaints and queries related to planned works promptly.
  • Use satisfaction data to improve services.
  • Provide regular performance reports related to ongoing projects.
  • Support the team in recording energy-related data and assisting with purchase orders and invoices.
  • Ensure stakeholder views, especially tenants and leaseholders, are incorporated into project development.
  • Update systems with survey data, ensuring compliance with GDPR.
  • Attend and contribute to pre-contract and progress meetings.
  • Lead customer and stakeholder interface for Energy, Sustainability, and related projects.
  • Support performance monitoring and reporting on contractor performance.

What you’ll need  

  • Full UK driving licence & access to a vehicle.
  • Experience of working in a dynamic customer focused environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements.
  • Competent using Office 365 (compiling letters / reports / spreadsheets).
  • Excellent communication skills (written, verbal and at all levels).
  • Being able to work independently and time management within a busy team.
  • Knowledge of social housing is desirable, but not essential.
  • Attention to detail.
  • Experience and/or knowledge of project management principles.
  • Experience and understanding of safeguarding.
  • Strong attention to detail, analytical skills, and ability to communicate data effectively.
  • Highly organised, reliable, and target-driven, with excellent time management and the ability to work independently or as part of a team.
  • A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
  • A passion to advocate on behalf of people and communities.
  • A commitment to continuous learning and improvement.

At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive.  We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at recruitment@greatplaces.org.uk.

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