Overview
The purpose of the Head of Quality, Sustainability and CR Ops is to lead and continuously strengthen ELEMIS’ operational quality governance, environmental management, and corporate responsibility practices across the Operations function.
This role safeguards product quality, protects brand integrity, and ensures compliance with company policy and UK regulatory requirements, while embedding robust governance and sustainability standards across the supply base and operational network.
Reporting directly to the COO, this is a senior leadership position responsible for managing the Quality Control team and executing through both strong systems oversight and hands-on operational involvement. The role ensures that ELEMIS maintains the highest standards expected of a global luxury beauty brand, balancing quality excellence, risk mitigation, compliance, sustainability performance, and commercial pragmatism.
Working in partnership with the Regulatory, Sustainability, Warehouse, Planning and Supplier Management teams, this role ensures that quality, environmental and corporate responsibility frameworks are not only compliant, but embedded, measured and continuously improved.
Sustainability is a key pillar of this role, supporting the wider Sustainability team framework and governance, with primary accountability for operational execution and compliance.
Skills, Knowledge and Expertise
- Quality & Governance Expertise: Strong knowledge of Quality Management Systems, audit processes, supplier governance and operational compliance within FMCG or beauty manufacturing/distribution environments.
- Luxury Brand Mindset: Understands the standards required to protect and elevate a premium global beauty brand. Demonstrates attention to detail and zero tolerance for quality compromise.
- Regulatory & Risk Awareness: Strong understanding of UK regulatory frameworks, with the ability to interpret requirements and translate them into operational controls.
- Sustainability & ESG Understanding: Experience managing environmental reporting, supplier ESG governance and sustainability KPIs within an operational context.
- Data & Analytical Capability: Confident interpreting quality, complaints and sustainability data to identify trends, mitigate risks and drive performance improvement.
- Leadership & Team Development: Proven experience managing and developing operational teams. Balances hands-on involvement with strategic oversight.
- Influence & Collaboration: Able to influence cross-functional stakeholders and external suppliers, balancing commercial pragmatism with governance discipline.
- Resilience & Ownership: Takes full accountability for standards, audit readiness and brand protection. Comfortable operating in a fast-paced, evolving environment.
Benefits
- We operate a Hybrid working model which means working any three days in our Filton Head Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am – 4pm.
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L’OCCITANE Group products (including L’Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
