Overview

Are you great at building relationships? Do you have the passion and energy to really make a difference and improve the lives of people in our communities?

If you’re looking for a place that values your curiosity, passion and your thirst to learn, if you’re seeking colleagues who are innovative and driven to take on fresh challenges as a team, then your future could be with BHA.

At BHA, we’re on the lookout for a proactive and committed Tenancy Sustainability Manager to provide effective housing support to customers, with the aim of enabling them to successfully remain in their tenancies — all while living our values: Brilliant Basics, Embrace Change, Learn & Grow, and Inspire Together.

In this role, you will enable customers to:

  • Set up their new home to support a positive experience of their tenancy from the outset.
  • Prevent tenancy breakdown by addressing the issues that may lead to a premature end of tenancy.
  • Enable, empower and resolve complex benefit issues to prevent risk to tenancy sustainment.
  • Link into wider community supports to enable customers and their families to be involved and supported by their local neighbourhood and community.

This is an opportunity which offers a real purpose to your working life and if that means something to you, we want to hear from you.

Essential Skills, Knowledge and Experience:

  • Experience working in a case-management, responsive role delivering people-led services.
  • At least two years’ experience of person-centred working with customers who need additional support and their families.
  • Experience delivering welfare benefits advice and related support.
  • Budgeting, energy advice and management of household incomes.
  • Substantial knowledge of the issues affecting people and families with complex needs, including the impact of low incomes, poverty and ill health.
  • Committed and thrives on delivering sector leading performance results and outcomes, working independently and as part of a team.
  • IT literate and confident across most MS packages.
  • Takes ownership of issues and is accountable for own actions and decisions, having initiative and confidence to act fairly and effectively.
  • Ability to self-manage, be highly organised and possess excellent administrative skills.
  • Resilient and can remain a positive contributor even when things get challenging.
  • Ability to work under pressure and prioritise work.
  • Comfortable with lone working, managing own time and resources to achieve outcomes.
  • Excellent presentation skills.
  • Be able to drive and have access to own car.
  • Able to work outside of traditional office hours as required.
  • Ability to build trusting relationship, especially with those who may be hard to engage.
  • Have confidence to have difficult conversations, always remaining respectful.
  • Can influence, negotiate and build highly effective and productive relationships.

What We Offer:

  • Competitive salary
  • A defined contribution pension scheme with an employer contribution up to a maximum of 9%
  • Westfield Health Care Plan
  • Westfield Rewards
  • Perkbox
  • Agile working
  • Corporate volunteering opportunities 
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