Overview

Sweep is hiring a Junior Platform & Sustainability Expert, focus on helping customers implement Sweep and supporting partners so they can best serve our customers.

Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global challenges with technology.

You’ll provide product expertise and deliver onboarding and training. By understanding challenges and speaking the language of both customers and partners, you’ll ensure everyone can confidently adopt and maximise the value of the Sweep platform. You’ll work independently on suitable projects, with experienced team members always available for guidance if you need it.

To be more specific, this includes:

1. Customer Implementation & Technical Delivery

  • Take ownership of customer implementation tasks and projects appropriate to your level, running onboarding and implementation sessions and workshops tailored to customer use cases.
  • Independently handle core project responsibilities.
  • Engage in project activities such as data integration, continuously developing your expertise and learning to anticipate common challenges.
  • Collaborate with the Sweep Delivery team and wider ecosystem for advanced topics, ensuring projects run smoothly.
  • Document and share learnings and best practices with the team.

2. Enablement, Content Creation & Training

  • Take ownership of the creation, maintenance, and improvement of enablement materials (guides, presentations, FAQs) for customers and partners.
  • Deliver onboarding, implementation, and training sessions for customers and partners, adapting your approach to their needs.
  • Support and enable external consulting partners, resellers, and managed services partners; taking responsibility for your assigned activities.
  • Share platform tips and best practices to help all users get the most from Sweep.
  • Gather and incorporate feedback from customers and partners, actively contributing to the continuous improvement of enablement materials and approaches.

3. Project Coordination & Stakeholder Support

  • Manage aspects of project planning, tracking, and stakeholder coordination for your projects, taking initiative and responsibility.
  • Proactively identify and raise potential risks or blockers, ensuring smooth transitions and handovers between teams and partners.

4. Sustainability Advisory & Product Feedback

  • Apply your sustainability knowledge to help customers and partners understand how Sweep supports their goals.
  • Independently gather and document feedback, sharing insights with internal teams to help improve the platform.

5. Customer & Partner Relationship Building

  • Build trust-based relationships with customers and partners, acting as their main contact for your projects and responsibilities.
  • Provide responsive, solution-focused support, escalating complex issues as needed, but taking the lead wherever possible.
  • Champion customer and partner autonomy, helping them achieve measurable sustainability outcomes and independence on the Sweep platform.

What do I need to bring?

  • Bachelor’s degree (or equivalent experience) in business, sustainability, environmental science, finance, engineering, or a related field.
  • Some experience (internships, projects, or up to 2 years) in customer-facing roles (support, customer success, consulting, SaaS delivery, or project management).
  • Interest and knowledge in carbon accounting, climate change, corporate climate strategies, and sustainability standards/regulations.
  • Strong aptitude for learning and using SaaS platforms and IT tools; experience with sustainability or data-driven software is not required but is a plus.
  • Confident navigating new digital systems; able to quickly adapt to evolving SaaS technologies.
  • Excellent written and spoken English; other languages are a plus.
  • Organised and able to manage tasks and timelines, seeking support from the team as needed.
  • A passion for sustainability, technology, and helping others succeed.
  • Proactive, resourceful, and eager to learn and take initiative.
  • Enjoy working both independently and as part of a team.
  • Focused on quality and customer & partner success.
  • Strong communicator, able to explain ideas clearly to different audiences.
  • Committed to Sweep’s mission of creating a sustainable future.
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